Privacy Policy – 36jl.com

36jl.com ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users ("you," "your," or the "Player") who access and use our online gaming services. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all personal data collected through the 36jl.com website, mobile platform, customer support channels, and any other services we provide. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your use of 36jl.com.

We collect personal data from you in the following ways: directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

36jl.com uses your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your 36jl.com account, including processing your registration, verifying your identity, and enabling you to log in securely.
2. Service Delivery: To provide you with access to our games, process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the core gaming experience.
3. Identity Verification (KYC): To verify that you meet the eligibility requirements for using the Platform, including the mandatory 21+ age requirement under Philippine gaming regulations.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other illegal activities.
5. Legal Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, tax reporting obligations, and requests from Philippine regulatory authorities.
6. Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
7. Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limits, and other responsible gaming tools available on 36jl.com.
8. Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 36jl.com Platform.
9. Marketing Communications: To send you promotional offers, bonus notifications, and updates about 36jl.com – but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, 36jl.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you – i.e., to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and regulatory reporting.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent – primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

36jl.com does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

1. Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, and partner banks such as BPI, BDO, and Metrobank) solely to process your deposits and withdrawals.
2. Identity Verification Providers: We may share identity documents with licensed KYC verification partners to confirm your age and identity as required by Philippine gaming regulations.
3. Game Software Providers: Game providers may receive limited technical data (such as session tokens) necessary to deliver their games on the 36jl.com Platform. They are contractually prohibited from using this data for any other purpose.
4. Regulatory Authorities: We may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts when required by law or valid legal process.
5. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

The 36jl.com Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in to your 36jl.com account during your visit. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences (such as language and display options) to personalize your experience on 36jl.com.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 36jl.com Platform.

36jl.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

When personal data is no longer required, 36jl.com will securely delete or anonymize it in accordance with our data disposal procedures.

36jl.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of our Platform infrastructure.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 36jl.com will notify you and the National Privacy Commission (NPC) as required by law.

Under the Data Privacy Act of 2012 and applicable Philippine law, you have the following rights with respect to your personal data held by 36jl.com:

1. Right to Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
2. Right to Correction: You may request that we correct any inaccurate or incomplete personal data we hold about you.
3. Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
5. Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
6. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to all valid requests within thirty (30) days.

36jl.com is strictly an adult platform. In accordance with Philippine gaming regulations, the minimum age to register and play on 36jl.com is 21 years old. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

Age verification is conducted as part of our KYC process, and we reserve the right to request documentary proof of age at any time.

The 36jl.com Platform primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located in other countries, for example where we use internationally hosted cloud infrastructure or third-party software providers.

Where personal data is transferred outside the Philippines, 36jl.com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, or transfers to countries recognized as providing adequate data protection.

36jl.com reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 36jl.com protects your personal data. Your continued use of the Platform following the publication of changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 36jl.com, please contact our Data Protection Officer:

Data Protection Officer – 36jl.com
Email: [email protected]
Support Email: [email protected]

We are committed to resolving all privacy-related inquiries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

For more information about your rights and our other policies, please visit our About Us, Terms & Conditions, and Responsible Gaming pages.